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FAQ
Quality Assurance
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What is your return policy?We offer a 30-day satisfaction guarantee. If your item arrives damaged or significantly different from the description/photos, please contact us within 48 hours for a full refund or exchange. We want to ensure you are 100% satisfied with the quality of our craftsmanship.
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How can I trust the quality before shipping?Before every shipment, our QC team performs a rigorous inspection. We can provide Pre-Shipment Photos (PSPs) or a short video of your specific item upon request. This ensures the bag you see is the bag you get.
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What if my package is lost or seized by customs?We provide Guaranteed Delivery. In the rare event that your package is lost in transit or seized by customs, we will reship a new item at no additional cost to you. Your investment is fully protected.
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Is my payment information secure?Absolutely. Our website uses SSL encryption to protect your data. We do not store your credit card information, and our payment gateways are compliant with international security standards.
Package
Packaging box+paper bag+dust bag
evaluate
Customers who have received our products, please send a screenshot evaluation to our email: Missdreams@proton.me
Can receive a 10% discount